Accessibility statement

This accessibility statement applies to the City of Helsinki’s website Arbis. The website address is https://arbis.hel.fi.

City’s objectives

Regarding the accessibility of digital services, the City of Helsinki aims to achieve at least level AA or better according to the WCAG guidelines, where reasonable.

Content that cannot be accessed due to the mentioned shortcomings can be requested from the administrator of this website.

Preparation of the accessibility statement Assessment of accessibility

This website has not yet been evaluated for an accessibility statement.

Updating the accessibility statement

The website’s accessibility is monitored through continuous oversight when technology or content changes, as well as through periodic reviews. This statement is updated in connection with changes to the website and accessibility reviews.

Feedback and contact information

City of Helsinki Education Division
The telephone switchboard at 09 310 1691 is open on weekdays from 8:00 AM to 4:00 PM.
The general city information service Helsinki-info is available at 09 310 11111 from Monday to Thursday 9:00 AM to 4:00 PM and Friday 10:00 AM to 3:00 PM.

Reporting non-accessible content

If a user feels that accessibility requirements are not being met, they can report this via the feedback form at palautteet.hel.fi.

Requesting information in an accessible format

If a user does not feel they have received the website content in an accessible format, they can request this information via the feedback form at palautteet.hel.fi. The goal is to respond to the request within a reasonable time.

Legal protection of accessibility, Enforcement procedure

If a person feels they have not received a response to their report or request, or if the response is not satisfactory, the matter can be reported to the Finnish Transport and Communications Agency Traficom. The website “Tillganglighetskrav” provides information on how the matter is handled.

Finnish Transport and Communication Agency Traficom

Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000

City of Helsinki and accessibility

The City of Helsinki aims to be an accessible city for everyone. The city’s goal is to make it as easy as possible for all residents to move around and operate in Helsinki, and to ensure that all content and services are accessible to everyone.

The city promotes digital service accessibility by standardizing publishing work and providing accessibility training for its staff.

The accessibility level of websites is continuously monitored during maintenance. Any identified deficiencies are addressed immediately. Our goal is to implement the necessary changes as quickly as possible.

People with disabilities and assistive technology users

The city provides advice and support for people with disabilities and assistive technology users. Support is available on the advisory pages indicated on the city’s website and via telephone support.