Accessibility statement

This accessibility statement applies to the Helsingfors arbis website at https://arbis.hel.fi/. The City of Helsinki is responsible for the website. This statement explains how accessible the website is and how you can give us feedback on accessibility.  

How accessible is this website? 

According to the Act on the Provision of Digital Services, public websites must be accessible, i.e. everyone must have equal access to them. 

This website largely meets the accessibility criteria required by law (WCAG 2.1 criteria, conformance levels A and AA). The website has some accessibility shortcomings, which are described in more detail below.  

Content that is not accessible 

This website is not fully accessible. The content or functions listed below do not meet all the accessibility requirements set out in the law. We are constantly working on repairing identified accessibility shortcomings. We will update the list of shortcomings in this statement as we are able to correct them. 

  • The events on the front page are largely presented in Swedish, regardless of the language of the site. In these situations, the language of the content in question is incorrectly determined to be the language of the site selected by the user, which may result in the content being mispronounced by the screen reader. (WCAG 3.1.2) 

Content not covered by legislation 

Accessibility requirements do not apply to the following content: 

  • content used for teaching for a limited period of time in a limited group 
  • content published in the service by users or other third parties that is not produced, funded or controlled by the service provider itself 
  • manifestations of works in cultural heritage collections that cannot be converted into a format meeting accessibility requirements 
  • maps that are not intended for navigational use (e.g. weather or terrain maps) 
  • office software files (e.g. DOC, PDF, ODT) published before 23 September 2018 
  • online content archived before 23 September 2019 
  • live video or audio transmissions that are not stored for preservation or republication 
  • video or audio recordings published before 23 September 2020 

Accessibility assessment 

The accessibility assessment was carried out in accordance with the guidelines of the City of Helsinki and using methods that aim to ensure the accessibility of the service at all stages.  

Accessibility was verified through an audit performed by an external specialist. Accessibility was verified using a programmatic accessibility verification and manual inspection of the website and content.  

Did you notice shortcomings in accessibility? 

We are constantly working to improve the accessibility of the website. Please contact us if you find accessibility shortcomings not described on this page, or if the material you need is not accessible. Please provide feedback using the feedback from.  

Accessibility monitoring 

The Finnish Transport and Communications Agency (Traficom) monitor the implementation of accessibility requirements. If you are dissatisfied with a response or do not receive one within two weeks, you can submit a notification to Traficom. The Traficom website explains exactly how to submit a notification and how the notification is processed. 

Finnish Transport and Communications Agency Traficom 
Digital Accessibility Supervision 
www.saavutettavuusvaatimukset.fi/en   
Email: saavutettavuus@traficom.fi 
Phone number of the switchboard: +358 29 534 5000 

Information in the accessibility statement 

The website was published on 15 September 2022. 

This statement was prepared on 11 February 2026. 

This statement was last updated on 13 February 2026. 

Act on the Provision of Digital Services (in Finnish) (306/2019)